How I changed my life, career and bank account by merely crossing the Hudson.

Tuesday, August 28, 2012

Change

Change is inevitable. No matter what we do everything changes around us. All those platitudes about time marching on, growing older and hopefully wiser seem to be true. For years I flew the SFO downtown layover. I loved the hotel and all aspects of it. I had my favorite Indian, Thai and Italian restaurants. The staff at the Starbucks on the corner knew my name and drink. I preferred the purser position but would fly  F/C or B/C galley (much to the reserve's surprise). Unfortunately staffing went from 6 to 5, layovers from 23 hours to 19hours and 56 minutes (20 hours and over requires a downtown layover on the S-UA side). My favorite hotel redecorated their rooms, the staff changed at Starbucks and the Crossover became a reality. Change was clearly due. I leaped at the chance to re-energize my flying career. I wanted new opportunities to make flying as exciting as it was 22 years ago. The Crossover made that dream a reality. I enjoy a varied flying experience with long and short layovers at my finger tips. Plus the added bonus of having my seniority is back to where it was 22 years ago! ;-) Surprisingly  enough I'm OK with that.
When my friends on the S-UA side ask how things are, they are generally asking about flying reserve, being at the bottom of the seniority list and my pay status. I can honestly say things are good. Just when I'm sick of waiting for scheduling to call a new month begins and I am able to pick up trips.  I'm enjoying new destinations and new friends. Best of all I actually have money in my pocket (except on those occasions when my daughter's college expenses rears it's ugly head). I'm paying my bills, saving for a rainy day, accruing a pension and looking forward to the time we have a merged contract.
Thanks Sam and thanks AFA for working it out and allowing all 119 of us to enjoy the perks of the Crossover Agreement. 

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Friday, August 24, 2012

A Few More of My Favorite Things


United Global First Class is at the top of my "favorites" list. It's a small intimate cabin where one is pampered and treated like royalty. In the new configuration every seat is an island unto itself. The quiet comfort of a small cabin is worth it's weight in gold after the nerve jarring trip thorough the airport to reach the gate. I believe it's nice to be met by a smiling flight attendant offering a welcoming beverage while being settled into a cocoon of comfort aboard an exclusive First Class cabin. As the Wandering Aramean has indicated First Class is rapidly disappearing on US Airlines. S-UA has always been proud to offer a three class experience to Europe, Asia, The Middle East  and South America. Just recently I flew F/C from EWR to IST to my great joy I observed the passengers around me commenting on the comfort and quality of our first class cabin. Let's keep this experience alive for our guests.
S-CO has these marvelous Espresso machines for our lucky Business/ First guests. Made with espresso pods and using disposable tubes to heat and froth the milk we serve up a wonderful cappuccino and espresso. For an amazing treat, utilize the chocolate sauce from the Ice cream Sundae bar for a yummy Mocha.
All that is needed is a sprinkle of cinnamon or chocolate shavings on the top. Long live the espresso machine!
The visible stand-by list. No, not the printed list taped to the side of the podium but the real live monitor giving everyone, revenue and non- revs alike the opportunity to see where they fall on the list for seats and  upgrades. I have a feeling this could be one of the agents favorite things too.
The flying public loves Direct TV. If the first question on most passenger's lips is "Is First Class full?" the second is "Does this plane have Direct TV?" How wonderful to respond with "Yes, please help yourself to a headset." Unlike movies or "Short-Subjects" Direct TV offers something for everyone.
The Diamonds on Wings indicating years of service is a sweet reminder of time spent making passengers comfortable, working with friends and colleagues, and lastly helping to  build the best airline the industry has to offer. Everyone looked forward to those 5 year anniversaries where a new set of wings with another diamond was given in some cases with fanfare at before flight  briefings.
A bag or compartment that is dedicated to seat belt extensions. Need I say more?
Pockets!!!!! Hands down it's the one thing I miss from my S-UA uniform. Pockets sewn into jackets, vests, skirts, shirts, dresses and pants come in handy for carrying flashlights, Ids/Pairings, passenger paperwork and van tips.
This placard indicating capacity is found on all s-co aircraft. There is no guessing the aircraft type, load or lighting. Just read the placard. What was that they said in training? "If you can read you can be a flight attendant." I think we all agree it takes more than that but how nice to have information at your finger tips.

All photos and text are property of Cross Checked

Sunday, August 19, 2012

Mea Culpa

 My friend Bob says I always leave out important bits of information when I'm giving a recipe, writing directions or just plain creating a blog. In some cases he's right, though I hate to admit it. I'm sure I can blame my parents for this personality trait after all ( In the words of my children) they born me. What is this leading too you ask? Well, I did leave a tiny something out of  the UA-Reserve blog. ;-/  A small and incidental bit of info but one that everyone needs to know. At S-UA scheduling assigns all crew training. Whether it's CQ, airplane or services training it is assigned on your reserve day on.  No bidding. There I think that sums it up. I would promise I will make no more mistakes but alas it's one promise I am sure to break. 
 
All text and photos are property of Cross Checked unless otherwise noted.

Friday, August 3, 2012

Reserve on the S-UA side.

Reserve is a dirty word. No one likes it and no one wants to share the love. It doesn't matter which subsidiary your with everyone wants a change. At S-UA they have devised the AB Rotation system. This is how it works, the top 25% of each domicile (base) is exempt from AB Rotation. Everyone else serves straight reserve for up to 5 years. At 5 years you are assigned a reserve designation letter, A or B. Now this doesn't necessarily put you on reserve, it just ensures that you are aware of the months you may be required sit reserve should reserve reach your seniority. RSVs are assigned an A or B letter in the month prior to bidding vacation, this is usually September.  This info enables to to bid your vacation around your reserve letter. "A" months are January, March, May, July, September and November. "B" months are February, April, June, August, October and December.
Flight attendants are allowed to trade their letter once, they cannot trade back. There is no limit to the amount of time you can serve on AB rotation. You are a reserve until you can hold a line or become the top 25% of the domicile.  Reserve is cyclical, some have never served reserve and many have been on reserve for over 20 years.
The Build
RSV lines are built with 12 days off on the S-UA side and a guarantee of 78 hours and  a RSV override of  $2.12 for each credited hour. Lines can be built at up to 16 days off with a proportionate reduction to guarantee.  If a reserve WOPS or GWOP (Personal Drop) a day their guarantee is reduced by 4.20 hours for a 30 day month and 4.07 hours for a 31 day month. Crew scheduling  may not assign Reserves above the maximum of 95 hours but reserves may opt to "unlimited" hours and must maintain the 1/7 rule.
Call In and Ready
On the sUA side there are 2 types of RSV lines a "call in"(CLLR) line and a "ready"(RSV) reserve line. A CLLR reserve must check on line or call-in at &PM the night before they are scheduled to work to receive their assignment. A CLLR may have an assignment,  be converted to a ready (RSV) status, or released for the day. There is no limit to the number of times your sit standby or are converted to ready reserve. 
Legal Rest
RSVs at S-UA are required to block in upon returning to their home domicile. They are either released for crew rest, 12 hours of which 8 hours they are not required to be in contact with the crew desk. The legal rest begins 30 minutes (15 minutes after deadhead) after block arrival. They can be re-assigned to avoid drafting providing all legalities are met or re-assigned to an ID departing after 15 hours from block in time. 
When a s-ua reserve is given an assignment he/she is not required to remain available for contact. If the assignment is subsequently assigned to a lineholder the crew scheduler will attempt to contact the reserve. If the reserve arrives at the airport and their flight has canceled the reserve is requires to remain at the airport for another assignment, they are covered by the "standby" rules. 
A Standby RSV will be sit for 4 hours but is paid for 5 hours if they are not used. They are not always required to stay in the crew room. Each domicile has a different system. At ORD f/as have access to pagers. They simply sign their name and pager number on the clip board and notify the crew desk of their arrival and pager number.Everyone must have a pager. They must remain in the crew room for contact. F/as in other domiciles have a choice of contact, such as being in the crew room, use of a cell phone or have the crew desk call the Coordinator (duty desk) for contact.  

Standby (Airport Alert)
 An S-UA RSV serves 4 hours of standby and can receive an assignment departing no more than 5 hours after standby begins. They do not pre-board flights. If a UA RSV walks aboard the flight, the trip is theirs. If you sit standby and are not assigned a trip, you receive 5 hours pay. 
If you receive a trip on standby your duty time reflects the time you checked in for standby.

Picking up Open Flying
A RSV can pick up open flying on their day off if the company is short. However those days off aren't restored. RSVs cannot pick up on the days they are scheduled to work. Just recently my friend Michael Yee picked up an EZE out of EWR. He was happy for the opportunity to fly the trip and earn the extra money.
Trading
At s-UA you may not trade below 3 consecutive days on and you may not trade above 6 consecutive days on. At s-UA, you can trade with other flight attendants instantly, but there is no instant trading with a pool. I repeat there is no trading with a pool. F/as can trade with their own line but can't increase blocks of days off. When trading with your own line, the request is evaluated 2 days before the earliest trade day at midnight. It will be approved or rejected with the reason stated.  In July RSVs were able to trade their reserve assignments with other f/as. In August they will be able to RDO (drop) their reserve assignment to another f/a.

Moveable Days
RSV days off are  immoveable, but due to operational needs you can be worked into your days off but it is RARE and they will be restored. Of course if it's on a reserve month into a lineholder month the days aren't restored. But like I said it is rare to be worked into your days off. If you have a RSV line with Friday, Saturday, and Sunday off the entire month then you are off all weekends.

Move Up
Move up is handled differently at UA. F/as elect to move up to a line on the bid screen when bidding for the next month. You can choose 2 protected days that won't be assigned should you receive a move up line. They are built by the F/A service center. There is no guaranteed number of move up lines. Move up lines are built pure domestic or international. I remember working with a reserve last year who lamented she was next for a move up but alas there were no trips. 
 Holiday Pay;
A RSV (ready) who is not given an assignment on a holiday receives holiday pay for the value of the reserve day, 4:20 for a 30 day month and 4:07 for a 31 day month. If your a CLLR and are released for the day you receive no holiday pay. Now it's gets complicated. The company cannot release a RSV on a holiday unless the reserve is high time and not eligible for an overlap assignment on the last day of the month ot has timed out in hours or legalities. The f/a must be advised. Also the f/a can't be released from a Holiday (with the exception of his/her birthday) for the purpose of providing 1 in 7 days off. 
A Flight Attendant qualifying for two (2) hour call-out pay or five (5) hour stand-by reserve pay shall receive double pay for those hours if they fall within the holiday period. ;-)

I understand that these items are in the works and were voted in with the new contract;
Reserve Preferencing (within 12 months);

  • Ability to preference specific ID, co-terminal, ID length
  • Earliest check-in, Latest arrival 
  • Purser/non-purser, position, Language, Equipment, Stand by and Position
Limited Ready Reserve preferencing system;

  •  Standby, Minimum or Maximum fly
Call-in 

  • Ability to preference specific ID, co-terminal, ID length
  • Earliest check-in, Latest arrival 
  • Purser/non-purser, position, Language, Equipment, Stand by and Position

While either reserve system isn't perfect, it looks as though each union is working at building  a better system. We will never be able to recognize that better system unless we all understand both systems. "Best of Both" only becomes reality when we know what the best of each contract is.
I can honestly say I spent little time on reserve at S-UA. In order to write a post about something you know little or nothing about you need the help of experts. Scott Holman, Franco Ocasio and Andrew William Jones all  kicked in information and have been an endless resource. Thanks Gentlemen, you were invaluable.

If you would like to check out the S-UA Contract click here.

If you would like to peruse the S-CO Contract click here.

All text and photos are property of Cross Checked.